Published by the team behind District360. Informed by 9 years of working alongside 75+ downtown districts. Written for the people running them.
What we have learned from working with 75+ districts about how the industry uses technology, where the gaps are, and what is changing. Based on real customer data and industry trends from IDA.
Read the report →If your board report takes a week to prepare or your data breaks every time someone leaves, it might be time.
Read more →A 4-minute walkthrough of how better assessment tracking uncovered revenue that was falling through the cracks.
Watch →IDA's #1 declared trend for 2026. Districts are building membership programs to diversify revenue beyond assessments. This requires systems that can track dues, renewals, and member engagement.
Commercial property values are declining. Assessment revenue is under pressure. Districts are being asked to do more with less and prove every dollar of impact to property owners and city governments.
Vacancy is not just a pandemic hangover. IDA's 2025 Top Issues Council made addressing long-term vacancy a priority. Districts need data to track, analyze, and act on vacancies in real time.
Worker presence at 80% of 2019 levels. Visitor presence at 94%. Recovery is real but has stalled. Districts need data to prove their value more than ever as the narrative shifts from recovery to new normal.
When an Executive Director leaves, the spreadsheets, email threads, and institutional knowledge leave too. New leaders inherit systems they do not understand. Centralized platforms preserve continuity.
The question is no longer whether to adopt a CRM. It is which platform to choose. Districts that moved early are seeing measurable results. The rest are feeling the pressure to catch up.
The 5 metrics every board wants to see and how to set them up so they update automatically.
Read article →Feature-by-feature breakdown of two district-specific CRMs. Where they overlap, where they differ, and how to decide.
Read article →IDA has declared membership growth the top priority. What that means for your district and how technology supports it.
Read article →PBID Manager covers core CRM functions. District360 goes further. Here is where each platform fits.
Read article →What ART does, how it works with FSA, and why GPS-verified route tracking matters for clean and safe accountability.
Read article →What to look for, what questions to ask, and what to avoid when choosing technology for your district.
Read article →Map every tool your district uses today, identify gaps, and build the case for consolidation. Printable worksheet.
Download →12 questions to ask every CRM vendor. Feature comparison framework. Red flags to watch for.
Download →The 10 data points every district board expects to see. Organized by department with suggested visualizations.
Download →A ready-to-customize RFP for districts evaluating website redesign. Includes scope, requirements, and evaluation criteria.
Download →A real district's journey from 20 spreadsheets to a centralized CRM. What worked, what was hard, and what changed.
Five metrics every board cares about and how to present them. With live dashboard walkthrough.
Three customer stories on using District360 data to defend assessments, win renewals, and secure grants.
Occupancy, assessment collection, case resolution, stakeholder engagement, and field coverage. How to measure each one.