Field Services Ambassador

Your field teams are working. Now prove it.

The District360 FSA app gives operations leaders real-time visibility into ambassador and clean & safe programs. Track routes. Manage cases. Verify checkpoints. Report outcomes to your board with data, not assumptions.

See FSA in Action →
District360 FSA
Active Cases
Zone 2 · Today
Route progress
7 / 10 checkpoints
Graffiti removal - 3rd & Main
Open
Trash overflow - Central Plaza
In Progress
Streetlight out - Market Ave
Resolved
Sidewalk hazard - 1st St
Resolved
+ New Case
90%
Reduction in open jobs after deploying FSA
Times Square Alliance
2 days
Work orders completed in 2 days instead of 2 weeks
Newark Downtown District
100
Ambassadors tracked simultaneously on Advanced tier
Platform capability
The challenge
Field operations are invisible without the right tool
Your ambassadors and clean teams are out there every day. But if you cannot see what they are doing, you cannot prove it to your board or your city.

Without FSA

❌Pen and paper tracking. Counting trash bags going out and coming back.
❌No way to verify ambassadors completed their routes.
❌Service requests lost in email threads and voicemails.
❌Board asks for field operations data. You assemble it manually.
❌Problems discovered after the fact. Reactive, not proactive.
❌Multiple systems for cases, routes, and reporting. Nothing connected.

With FSA

✅Every case created, tracked, and resolved in one mobile app.
✅GPS tracking confirms ambassador locations and route completion.
✅Route playback shows exactly where your team has been.
✅Real-time dashboards ready for board reporting at any moment.
✅Issues caught in real time. Resolved before they escalate.
✅Field data connected to your District360 CRM. One complete picture.
Capabilities
Built for the people who manage field teams
FSA was designed for operations leaders and field staff. Simple enough for an ambassador with a phone. Powerful enough for a director preparing a board report.
📍

GPS ambassador tracking

Track ambassador locations in real time. Update intervals as frequent as every 120 seconds. Know where your team is without calling them.

🔄

Route playback

Review where ambassadors have been. Up to 15 days of route history. Verify coverage and identify gaps in patrol patterns.

📝

Service request management

Create, assign, track, and close cases from a mobile device. Add photos. Pin locations on a map. Route to the right team automatically.

☑

Checkpoint verification

Set required checkpoints along ambassador routes. Verify that every location was visited. Accountability you can show your board.

🗺

Cases on map

See every open case pinned on a map. Identify clusters. Prioritize by zone. Dispatch the nearest team member.

📊

Reports and analytics

Up to 18 pre-built reports depending on tier. Cases by type, resolution time, zone, and trend. Board-ready without spreadsheet assembly.

How it works
From issue to resolution in four steps
1

Report

Ambassador spots an issue in the field. Opens the FSA app. Creates a case with photos and location.

2

Assign

Case is routed to the right team or vendor. Notifications sent automatically. No phone calls needed.

3

Resolve

Team completes the work. Updates the case with resolution details and photos. Case is closed.

4

Report

Resolution data flows into dashboards. Board sees cases resolved, response times, and service delivery proof.

"We used to have 1,000+ open jobs and it felt embarrassing. Now with the District360 Field Service App, we have reduced our open jobs by 90%."
Tiana Wong · Data Operations Manager · Times Square Alliance
Choose your tier
Three tiers. Choose based on your tracking needs.
Every tier includes a customized mobile app (iOS and Android), service request management, District360 CRM integration, and cases on map.
Essentials
Mobile app + Case management
Starting from
$10,000
per year (platform fee)
  • Customized mobile app (iOS / Android)
  • Service request management
  • Integration with District360
  • Cases on map
  • Up to 80 ambassadors
  • 10 pre-built reports
  • GPS tracking
  • Route playback
  • Checkpoint verification
Most popular
Standard
+ Ambassador Route Tracking
Starting from
$18,000
per year (platform fee)
  • Everything in Essentials
  • GPS tracking of ambassadors
  • Location updates every 180 seconds
  • Route playback (7 days)
  • Up to 80 ambassadors
  • 14 pre-built reports
  • Checkpoint verification
Advanced
+ Advanced ART + Checkpoints
Starting from
$24,000
per year (platform fee)
  • Everything in Standard
  • Location updates every 120 seconds
  • Route playback (15 days)
  • Checkpoint verification
  • Up to 100 ambassadors
  • 18 pre-built reports
Pricing models
Two ways to pay
Choose the model that fits your district's budget cycle. Both deliver the same product.
RECOMMENDED

Implementation + Platform Fee

One-time implementation fee plus an annual platform fee. Lower recurring costs long term. Best for districts with grant funding or stable budgets.
EssentialsStandardAdvanced
Implementation (one-time)$25,000$30,000$35,000
Platform fee (annual)$10,000$18,000$24,000
Best when: Your district can allocate upfront budget or grant funding. Significantly lower total cost over 3+ years.

Annual Subscription

All-inclusive annual subscription. No upfront implementation fee. Easier to budget on a year-to-year basis. Minimum 12-month commitment.
EssentialsStandardAdvanced
Annual subscription$18,000$30,000$36,000
Best when: Your annual operating budget is tight. You prefer predictable annual costs with no large upfront spend.
Add-ons
Extend FSA with additional capabilities
Bundle of 10 Customized Reports
Custom reports tailored to your operations
$2,500 one-time
Boundary / Zone Breach Alerts
Get notified when ambassadors leave assigned zones
$600 / year
Extended Route Playback (60 days)
View ambassador route history for up to 60 days
$600 / year
311 Integration
Connect field cases directly to your city's 311 system
Contact us
Connected to your CRM

FSA is not a standalone tool. It is connected to District360.

When an ambassador creates a case in the field, that case is linked to your properties, contacts, and assets in District360. When your operations director pulls a report, it draws from both field data and CRM data.

This is the difference between a field ops app and a district operating system. FSA handles what happens on the street. District360 connects it to everything else.

Ambassador in the field
Creates case via FSA mobile app
↓
District360 FSA
GPS tracking, route management, case management
↓
District360 CRM
Properties, contacts, assets, board reporting
↓
Operations Director
Dashboards, reports, board presentations

See FSA tracking real ambassador routes

We will walk you through the app using actual field scenarios. GPS tracking, case management, and route playback in a live demo.

Schedule an FSA Demo →