Our Customers

75+ downtown districts and place management organizations

District360 serves BIDs, downtown partnerships, DDAs, Main Street programs, and place management organizations across the United States and Canada. From 2-person teams to 200-person downtown partnerships, the platform adapts to how each organization works.

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75+ active district customers
9+ years serving the place management industry
Districts across the U.S. and Canada
IDA Sponsor, Member, and Pinnacle Award winner
Geographic reach
Districts across North America
District360 customers span major metros, mid-size cities, and smaller downtowns across the United States and Canada.

Customer Map

Washington, DCNew York, NYLos Angeles, CALong Beach, CADetroit, MIDenver, COWilkes-Barre, PAPortland, ORRaleigh, NCSalt Lake City, UTTampa, FLCincinnati, OHSacramento, CAToronto, ONVancouver, BCCalgary, AB
District sizes we serve
From small Main Street programs to large downtown partnerships

Small districts

2 to 10 team members. Main Street programs, small BIDs, and volunteer-driven organizations. Grant or membership funded. Lean teams managing multiple roles.

Mid-size districts

10 to 50 team members. BIDs, downtown partnerships, and DDAs with dedicated staff for operations, economic development, marketing, and administration.

Large districts

50 to 200+ team members. Major downtown partnerships with ambassador teams, multiple departments, complex governance, and significant assessment revenue.

Customer outcomes
What districts achieve with District360
Minutes
to prepare board reports that used to take three to four days of manual assembly
Dupont Circle BID
$33,138
in missed assessment revenue recovered through better property and ownership data
NoMa BID
63.8%
increase in downtown occupancy tracked and reported to the board and city
Diamond City Partnership
0
spreadsheets needed for properties, contacts, assessments, and board governance
Georgetown BID
1 system
replaced 5+ disconnected tools connecting all departments and programs
Downtown Long Beach Alliance
Customer stories
See how districts use District360
Every district is different. These stories show how downtown organizations of different sizes and structures use the platform to manage data, improve reporting, and support their teams.
Dupont Circle BID
Washington, DC
Board reporting required days of manual assembly from spreadsheets, email, and disconnected tools. Staff turnover meant losing institutional knowledge.
Board reports now generated in minutes. All stakeholder and district data in one connected system.
Read full story →
NoMa BID
Washington, DC
Assessment data lived in spreadsheets with no connection to property ownership records. Revenue discrepancies went unnoticed for years.
$33,138 in missed assessment revenue recovered in the first year through better property and ownership data.
Read full story →
Diamond City Partnership
Wilkes-Barre, PA
Occupancy and vacancy data was tracked informally. The district could not report economic trends to the board or city with confidence.
63.8% increase in downtown occupancy tracked and reported to the board and city with live data.
Read full story →
Downtown Long Beach Alliance
Long Beach, CA
Five or more disconnected tools across departments. No shared view of properties, contacts, operations, or district performance.
One system replaced 5+ tools, connecting all departments and programs on a single platform.
Read full story →
View more customer stories in Insights →
In the field
Time on the ground with district teams
Organization types we serve
Every type of downtown and place management organization
Business Improvement DistrictsBusiness Improvement AreasDowntown PartnershipsDowntown Development AuthoritiesSpecial Improvement DistrictsCommunity Benefit DistrictsMain Street ProgramsDowntown AlliancesPlace Management Organizations
What customers use
Four products. One connected platform.
Most districts start with the CRM Platform and expand over time. Every product shares data. No separate databases or manual syncing.
🏢

CRM Platform

Properties, contacts, assessments, board governance, businesses, vacancy tracking, and district reporting.

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📍

D360 Streets

Ambassador patrol tracking, service requests, checkpoint verification, and real-time operations dashboards.

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👥

D360 MemberHub

Membership tiers, dues collection, renewal campaigns, branded member portal, and sponsorship tracking.

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🌐

D360 WebSuite

District website design, development, and CRM-connected business directories, events, and available spaces.

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“
District360 has created real efficiencies for our organization and made it easier to showcase our impact and communicate with members. The team is responsive, helpful, and always available when we need support.
Colleen Hawkinson · Executive Director · Dupont Circle BID · Washington, DC
75+
Active districts
9+ yrs
Serving the industry
5.0 ★
AppExchange rating
IDA
Sponsor & Member
ISO & SOC2
Certified
Pinnacle
IDA Award
Common questions
Frequently asked questions
How many districts use District360?
District360 currently serves 75+ active downtown districts and place management organizations across the United States and Canada.
What sizes of districts does District360 serve?
Districts range from 2-person Main Street programs to 200-person downtown partnerships. The platform adapts to your organization’s size, structure, and needs. You do not need dedicated IT staff to manage it.
What types of organizations use District360?
BIDs, BIAs, downtown partnerships, downtown development authorities, special improvement districts, community benefit districts, Main Street programs, and other place management organizations.
Where are District360 customers located?
Customers are located across the United States and Canada. The platform serves major metros, mid-size cities, and smaller downtowns.
What products do most districts start with?
Most districts start with the CRM Platform, which includes properties, contacts, assessments, board governance, businesses, and reporting. From there, districts add D360 Streets, D360 MemberHub, or D360 WebSuite based on their priorities.
Can I talk to a current District360 customer?
Yes. We can connect you with current customers who can share their experience. Schedule a demo and let us know you would like a customer reference.
How long does it take for a new district to get started?
Most districts are live within 2 to 4 weeks. Implementation includes discovery, data import, platform setup, training, and go-live support.
How does pricing work?
The CRM Platform is available through two subscription tiers. The Growth plan is $4,800 per year. The Starter plan is $1,800 per year. Managed services, training, and ongoing support are available at $100 to $175 per hour. Schedule a demo to discuss which plan fits your district.
What kind of support do customers receive after launch?
Managed services, help desk access, regular check-ins, and additional training continue after launch. You are never on your own after go-live.
Where can I read more customer stories?
Visit the Insights page for more customer stories, district case studies, and measured outcomes from organizations using District360.

See how District360 would work for your district

Schedule a demo and we will walk through the platform using examples relevant to your organization. We can also connect you with current customers who can share their experience.

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