CRM Platform

Run your district from one connected platform

One platform for the information, workflows, and reporting downtown organizations rely on every day. Properties, assessments, contacts, boards, businesses, communications, projects, and district reporting all connected in one place.

District360 CRM · District Overview
847
Properties
94.2%
Occupancy
3,247
Contacts
Active Businesses312
2026 Assessment Revenue$2.1M
Collection Rate97.3%
Board Members23
Major Initiatives3
Available Spaces18
75+ districts across the U.S. and Canada
Built for BIDs, downtown districts, and place management organizations
Designed for lean teams and multi-role organizations
10 free licenses for 501(c)3 organizations
What the CRM Platform includes
Built specifically for downtown districts
District360 includes the core capabilities downtown organizations need to manage data, run programs, support boards, engage stakeholders, and report on district performance without relying on disconnected spreadsheets and tools.
Economic development and property intelligence
💰

Track assessments and catch revenue gaps

Assessment data by property with collection status, year-over-year comparisons, and ownership changes. Catch missed revenue, identify discrepancies, and report assessment performance to your board and city.

🔍

Manage vacancies and attract prospective tenants

Track every vacant space, current tenant, and prospective tenant in your district. Lease dates, vacancy duration, and a pipeline for business attraction. Know which leases are expiring before they become vacancies.

💼

See every property and business with its full history

Look up any property and see ownership, tenants, assessment history, service requests, and board associations in seconds. Keep business data current with live Google integrations. Manage your business directory from the CRM.

Operations and programs
📍

Public assets and service requests

Catalog every public asset in your district: benches, lights, planters, signage, trash receptacles. Track location, condition, and maintenance history. Log service requests, assign cases, and track resolution. Your district service center for tracking what happens on the ground.

Public AssetsService Requests
💬

Marketing communications and engagement

Send targeted updates to property owners, board members, sponsors, or any stakeholder segment. Track engagement. Integrates with Mailchimp and Constant Contact. Communication history logged against every contact. District-wide communication from one connected system.

Email IntegrationContact Segments
🎯

Projects, grants, and major initiatives

Multi-year, multi-stakeholder projects tracked from concept to completion. Economic development programs, capital projects, grant-funded initiatives, and community placemaking. Projected vs actual amounts, sponsors, partners, and related properties.

Major InitiativesMajor Initiative Roles
Governance and reporting
📝

Board governance

Boards, board members with term dates, committee structures, meeting schedules, attendance tracking including proxy, and quorum checks. Board members linked to their properties and assessments. Everything your governance needs in one place.

📈

Dashboards and district reporting

Board-ready dashboards that update automatically. Assessment collections, occupancy rates, vacancy trends, service activity, stakeholder engagement, and district metrics across every program. Build board packets, city reports, and a district report card in minutes.

Why District360 is different
Not just a generic CRM
Most CRMs were not designed for the way downtown organizations work. They do not naturally understand properties, assessments, board governance, business directories, vacancies, or district reporting. District360 was built around these workflows from the start, so your team spends less time adapting the tool and more time using it.

Built for district data and workflows

District360 is structured around how districts manage properties, assessments, stakeholders, boards, and programs. These are not custom fields added to a generic system. They are the foundation of the platform.

Reports and dashboards ready for your reporting needs

Board packets, assessment summaries, occupancy trends, and district metrics are available to support each district's reporting needs. You do not start from a blank screen or build everything from scratch.

Works with the tools districts typically use

District360 integrates with the most common tools districts already rely on, including email platforms, accounting software, business directories, and 311 systems. Less duplicate work. More visibility across teams.

Board-ready reporting
What you can report on
District360 helps you report on the numbers your board, city, and stakeholders actually care about. Every report updates automatically with live data.
💰

Assessment collections

🔍

Vacancy trends

🏢

Property ownership changes

💼

Business openings and closures

📍

Ambassador activity

📄

Service requests

👥

Stakeholder engagement

📊

District metrics and KPIs

One connected view
Everything connects. That is the point.
A property connects to its owner, its tenant, its assessment, its businesses, its board member, and its service history. A contact connects to their properties, their board seats, their communication history, and their volunteer activity. Nothing exists in isolation.
Properties, businesses, and assessments
PropertiesOwnership & ManagementAssessmentsBusinessesBusiness ListingsTenantsVacanciesProspective Tenants
People and organizations
OrganizationsContactsVolunteers
Governance
BoardsBoard MembersBoard MeetingsAttendanceCommittees
Programs and operations
Major InitiativesInitiative RolesPublic AssetsService Requests
"
Before District360, we were managing everything across spreadsheets, emails, and disconnected tools. Now everything is in one place. We finally have reporting that leadership and the board can actually use.
Colleen Hawkinson · Executive Director · Dupont Circle BID · Washington, DC
How implementation works
From discovery to go-live
Most districts are live within 2 to 4 weeks. We handle data import, platform setup, and training. Your team focuses on learning the system and getting comfortable with the workflows.
1

Discovery

We start by understanding your district's terminology, workflows, reporting expectations, and how your team operates day to day.

2

You share your data

Most districts share spreadsheets and exported files for properties, contacts, assessments, board rosters, businesses, and other key information.

3

We import your data

We clean, structure, and import your data into District360. We guide you through gathering anything that is missing or incomplete.

4

We configure and implement

We set up District360 around your needs, workflows, terminology, and reporting requirements. If needed, we also connect it with other systems your district already uses.

5

We train your team and go live

We provide role-based training and support your team through go-live with a dedicated project manager. Ongoing support continues after launch.

Integrations
Works with the tools districts typically already use
District360 can connect with the other tools your organization already relies on, reducing duplicate work and improving visibility across teams.
MailchimpConstant ContactEventbriteQuickBooksWordPressSquarespace311 SystemsBlock by Block SMARTGoogle SuiteMicrosoft OutlookArcGIS
Built for different teams
One platform. Different views for different roles.
Customer outcomes
What districts achieve with the CRM Platform
Minutes
to prepare board reports that used to take three to four days of manual assembly
Dupont Circle BID
$33,138
in missed assessment revenue recovered through better property and ownership data
NoMa BID
63.8%
increase in downtown occupancy tracked and reported to the board and city
Diamond City Partnership
0
spreadsheets needed for properties, contacts, assessments, and board governance
Georgetown BID
1 system
replaced 5+ disconnected tools connecting all departments and programs
Downtown Long Beach Alliance
75+
Active districts
9 yrs
Serving the industry
5.0 ★
AppExchange rating
IDA
Sponsor & Member
ISO & SOC2
Certified
Pinnacle
IDA Award
Common questions
Frequently asked questions
What is a downtown CRM?
A downtown CRM is a platform designed specifically for downtown districts, BIDs, and place management organizations. Unlike generic CRMs, a downtown CRM includes purpose-built structures for properties, assessments, board governance, vacancy tracking, business directories, and district reporting. District360 is the downtown CRM that district teams have been asking for.
How long does implementation take?
Most districts are live within 2 to 4 weeks. Implementation includes discovery, data cleaning and import, platform setup based on your terminology and workflows, role-based training, and go-live support. You are assigned a dedicated project manager who guides your team through every step.
Can District360 import our current spreadsheets?
Yes. We handle data migration for property records, assessment data, contact lists, board rosters, tenant information, business directories, and any other structured data your district currently tracks. We clean and structure the data so it works properly from day one.
Can we track vacancies, assessments, and stakeholder engagement in one system?
Yes. That is exactly what District360 was built for. Properties, assessments, contacts, businesses, vacancies, tenants, board governance, and service requests all live in the same platform. Every record connects to every other record.
What reporting tools are offered?
District360 includes customizable dashboards and reports for assessment collections, occupancy trends, vacancy data, business activity, stakeholder engagement, service requests, and district metrics. You can build a district report card, board packets, city reports, and KPI dashboards. Reports update automatically with live data.
Can District360 help us create a district report card?
Yes. You can build a district report card that tracks any combination of metrics: occupancy, assessment collections, service delivery, business activity, stakeholder engagement, and program outcomes. It updates automatically so you always have a current snapshot ready for your board or city.
What types of districts use District360?
District360 serves BIDs, BIAs, downtown development authorities, special improvement districts, community benefit districts, Main Street programs, downtown partnerships, and other place management organizations. Customers range from 5-person Main Street programs to 200-person downtown partnerships.
How does pricing work?
The CRM Platform is available through two subscription tiers. The Growth plan is $4,800 per year. The Starter plan is $1,800 per year for smaller organizations. Implementation is a one-time cost. Managed services, training, and ongoing support are available at $100 to $175 per hour. Schedule a demo to discuss which plan fits your district.
Do we need technical staff?
No. District360 is designed for lean downtown teams. Most customers do not have dedicated IT staff. We handle platform setup and customization during onboarding. Managed services, help desk, and regular check-ins continue after launch for ongoing support.
Can we start with a few capabilities and add more later?
Yes. Many customers start with properties, contacts, assessments, and reporting, then add vacancy tracking, board governance, business directories, communications, or D360 Streets over time. The platform grows with your organization.

See how District360 would work for your district

We will walk through your properties, stakeholders, reporting, assessments, and operations using your district's data structure. No generic demo.

Schedule a Demo →See How Similar Districts Use D360