Who we serve

Built for the people managing downtown districts and public spaces

District360 is a district management software platform that serves every type of downtown and place management organization. From 5-person Main Street programs to 200-person downtown partnerships.

If your job involves managing properties, tracking assessments, coordinating public space management and downtown maintenance, engaging stakeholders, or reporting to a board, this platform was built for your workflows.

Start here
Find yourself in District360
💼

I run a downtown district or BID

Board reporting, strategy, stakeholder relationships
📍

I manage clean and safe operations

Ambassadors, service requests, public space management
📈

I oversee economic development

Vacancy, property data, business retention, foot traffic
📊

I manage stakeholders and board reporting

District metrics, dashboards, board governance
💬

I run marketing, comms, or events

Downtown marketing, newsletters, sponsorships, website
🔗

I need better district reporting and visibility

Replace spreadsheets, connect district tools, prove value
By role
District360 for your role
Different roles have different priorities. See how District360 fits the way you work.
💼

Presidents & Executive Directors

You are responsible for the entire organization. Board reporting, strategic planning, stakeholder relationships, and proving value to property owners and city government. You need a platform that gives you a clear view of how the district is performing without chasing data across systems.
  • Board-ready dashboards that update automatically
  • Assessment tracking with revenue accuracy
  • Stakeholder relationship management at the executive level
  • Major initiative tracking with projected vs actual outcomes
Typical products: CRM Platform + Reporting + Assessments
See how D360 works for EDs →
📍

Operations & Public Space Leaders

You manage the downtown clean and safe program, ambassador teams, service requests, public assets, and day-to-day public space management. You need real-time visibility into what is happening on the ground and the ability to report on service delivery with data.
  • GPS-verified ambassador route tracking
  • Service request management with case resolution data
  • Public asset inventory with condition tracking
  • Checkpoint verification and route playback
Typical products: D360 Streets + Public Asset Tracking + CRM
See how D360 works for operations →
📈

Economic Development Leaders

You track district vacancy, prospective tenants, property data, and business retention. You need a system that helps you build a data-backed narrative about downtown revitalization and report economic impact to your board, city, and community stakeholders.
  • Vacancy tracking with prospective tenant pipeline
  • Property and tenant data connected to assessments
  • Occupancy trends and economic development reporting
  • Business directory management connected to CRM data
Typical products: CRM Platform + Vacancy Tracking + Reporting
See how D360 works for econ dev →
💬

Marketing & Communications Teams

You manage stakeholder communications, event promotion, newsletters, sponsorships, and the district website. Whether you are executing a downtown marketing plan or managing a business directory, you need segmented contact lists, integrated email tools, and a website that pulls data directly from the CRM.
  • Segmented contact lists for targeted outreach
  • Integration with Mailchimp and Constant Contact
  • Event and sponsorship tracking
  • CRM-connected business directory on your website
Typical products: CRM Platform + D360 WebSuite + Email Tools
See how D360 works for marketing →
"
What sets District360 apart is that the team understands our industry. They are not learning BIDs while building our system. They already know the difference between a property owner and a ratepayer.
Executive Director · West Coast Downtown Partnership
"
Our clean and safe team went from paper-based tracking to real-time GPS verification. We can see where every ambassador is, what cases are open, and how fast they are being resolved.
Public Space Director · East Coast BID
Common challenges
The problems are the same across every org type
Whether you are a 10-person BID or a 200-person downtown partnership, these challenges come up in every conversation we have.
Data and reporting
📄

District reporting is manual and inconsistent

Data lives in 5 different places. There is no district report card that updates on its own. Board reports take days to assemble because nothing is connected.

📋

Assessment and property tax data is in spreadsheets

Property records, owner information, and maintenance assessment amounts are tracked manually. Revenue falls through the cracks when records are wrong.

👤

Stakeholder relationships disappear when staff leave

Contact history, meeting notes, and relationship context live in someone's inbox. When they leave, the institutional knowledge leaves with them.

Operations and engagement
📍

Public space management lacks visibility

Ambassadors are in the field handling downtown clean and safe operations, graffiti removal, and service requests. But there is no way to verify routes or report on delivery with data.

🔍

District vacancy tracking is reactive

Most districts learn about vacancies by walking the district. There is no system for tracking prospective tenants, lease dates, foot traffic patterns, or occupancy trends over time.

💰

Revenue tracking is fragmented

Property tax assessments, membership dues, sponsorship commitments, and event revenue are managed across disconnected district tools. Hard to calculate your district's ROI on programs.

Organization types
What types of organizations use District360?
Different structures, different funding models, similar workflows. District360 adapts to all of them.

Business Improvement Districts

BIDs manage defined geographic areas funded by special assessments on commercial properties. They coordinate downtown clean and safe programs, stakeholder engagement, economic development, and community placemaking.

Most District360 customers fall into this category.
Used for: Property and assessment tracking, ambassador operations, board governance, district vacancy monitoring, district metrics, downtown maintenance, and district reporting.
DowntownDC BIDTimes Square AllianceNoMa BIDDupont Circle BIDGeorgetown BID
See customer stories →

Business Improvement Areas

Canadian equivalent of BIDs. BIAs operate under municipal legislation and manage commercial districts through levy-funded programs. District360 adapts to Canadian governance structures and reporting requirements.

Used for: Property tracking, stakeholder management, economic development reporting, event coordination, and board governance.
Downtown Winnipeg BIZDowntown Edmonton
See how it works for BIAs →

Downtown Partnerships & Alliances

Larger organizations combining BID functions with economic development, community placemaking, downtown marketing, and advocacy. District360 scales to support multiple programs, large teams, and complex downtown partner relationships.

Used for: Multi-program tracking, major initiatives, public space management, stakeholder engagement, sponsorships, foot traffic and district reporting.
Downtown Detroit PartnershipCentro San AntonioNashville Downtown PartnershipDowntown Long Beach Alliance
See customer stories →

Special Improvement Districts & Community Benefit Districts

Assessment-funded districts with mandates around public safety, downtown clean and safe programs, graffiti removal, and community services. District360 adapts to the specific reporting and compliance requirements of SIDs and CBDs.

Used for: Maintenance assessment tracking, service requests, public asset inventory, clean and safe operations, and impact reporting.
Union Square AllianceSan Francisco CBDCherry Creek North BID
See recommended products →

Downtown Development Authorities & Downtown Management Districts

Government-authorized entities managing district tax increment financing, economic development, and downtown improvements. District360 adapts to DDA and DMD governance models with strong property data and government reporting.

Used for: Property and owner tracking, property tax and assessment data, district vacancy and economic development tracking, board meetings, and government reporting.
Downtown DallasDowntown Colorado Springs
See how it works for DDAs →

Main Street & Place Management Organizations

Smaller organizations focused on downtown revitalization, community placemaking, events, and local business support. District360's Starter plan is designed for teams that need district tools without enterprise complexity. Adapts to volunteer-driven and grant-funded models.

Used for: Contact management, event tracking, volunteer coordination, membership, downtown marketing, stakeholder engagement, and district reporting.
Stamford DowntownDiamond City Partnership
See recommended products →
The platform
Four products. One connected system.
Most customers start with one product and expand over time as their needs evolve. Everything shares data so your team never works in a silo.
🏢

CRM Platform

Properties, contacts, assessments, board governance, reporting, and stakeholder engagement.

Learn more →
📍

D360 Streets

Ambassador tracking, GPS routes, case management, service requests, and public space management.

Learn more →
👥

D360 MemberHub

Membership management, dues, renewals, member portal, and payment collection.

Learn more →
🌐

D360 WebSuite

District website design, development, CRM-connected business directories, and launch.

Learn more →
Customer outcomes
What organizations like yours have achieved
$33,138
in missed assessment revenue recovered through better property data
NoMa BID · Washington, DC
90%
of open service requests resolved after deploying D360 Streets
Times Square Alliance · New York, NY
63.8%
increase in downtown occupancy tracked and reported through the CRM
Diamond City Partnership · Wilkes-Barre, PA
Minutes
to prepare board reports that used to take three to four days of manual assembly
Dupont Circle BID · Washington, DC
75+
Active districts
500K+
Records managed
9 yrs
Serving downtown districts
5.0 ★
AppExchange rating
IDA
Sponsor & member
ISO & SOC2
Certified through CUBE84
Pinnacle
IDA Award winner
Common questions
Frequently asked questions
What types of organizations does District360 serve?
District360 serves business improvement districts, BIAs, downtown development authorities, special improvement districts, community benefit districts, neighborhood improvement districts, downtown management districts, Main Street organizations, downtown partnerships, economic development organizations, and place management teams across the U.S., Canada, and the UK.
Is District360 only for large districts?
No. District360 serves organizations of all sizes. Some customers are 5-person Main Street programs. Others are 200-person downtown partnerships. The Starter plan is designed specifically for smaller organizations that need a connected system without enterprise complexity.
Can we start with a few modules and expand later?
Yes. Many customers start with the CRM Platform for properties, contacts, and reporting. Over time they add D360 Streets for public space management, D360 MemberHub for membership, or D360 WebSuite for their website. The platform scales with your organization.
Does District360 work for both assessment-funded and non-assessment organizations?
Yes. Assessment tracking is a core module for BIDs and DDAs. For organizations that do not use assessments, such as Main Street programs or chambers, the CRM Platform provides contact management, event tracking, membership, stakeholder engagement, and reporting without the assessment layer.
How is District360 different from using Salesforce directly?
Salesforce is a powerful platform, but it does not understand properties, assessments, board governance, vacancy tracking, or district operations natively. District360 adds the district tools, data model, workflows, dashboards, and reporting that downtown organizations need. You get Salesforce infrastructure with district-specific design.
Can District360 integrate with our current website, email platform, or accounting tools?
Yes. District360 integrates with Mailchimp, Constant Contact, Eventbrite, QuickBooks, WordPress, Squarespace, 311 systems, and Block by Block SMART. Data syncs automatically so your team does not need to manage updates across systems.
Do we need technical staff to manage District360?
No. District360 is designed for lean downtown teams. Most customers do not have dedicated IT staff. The platform is configured during onboarding and supported by our team through managed services, help desk, and regular check-ins.
What if our district is still using spreadsheets today?
That is where most of our customers start. We handle data migration during onboarding, importing your property data, contact records, assessment files, and other information. We clean and structure the data so it works properly in the new system from day one.
Can District360 support multiple teams or departments in one organization?
Yes. Many of our larger customers have operations, economic development, marketing, membership, and executive teams all working in the same system. Each team sees the data relevant to their role while sharing a connected foundation of properties, contacts, and stakeholders.
Does District360 support Canadian BIAs?
Yes. District360 supports Canadian BIAs and adapts to different organizational structures. The platform handles property data, stakeholder management, economic development reporting, and board governance for both U.S. and Canadian districts.
What does onboarding look like?
Onboarding includes discovery, platform configuration, data import (including assessment data, property tax records, and property information), user training, and go-live support. You are assigned a dedicated project manager. We handle the heavy lifting so your team can focus on learning the system.
Can we talk to another district before making a decision?
Yes. We are happy to connect you with a customer who has been where you are. Same org type, same size, same challenges. Just ask during your demo.

See how District360 works for your organization

Tell us about your district. We will show you the platform using your use case, your data structure, and your priorities.

Schedule a Demo →See How Similar Districts Use D360