D360 MemberHub

Membership management built for downtown districts and place management organizations

D360 MemberHub helps districts manage membership tiers, collect dues, run renewal campaigns, track sponsorships and contributions, and give members a branded self-service portal. Connected to the District360 CRM so member data ties to properties, contacts, sponsors, and district reporting.

Branded for your district so members interact with your organization, not a generic tool. Most districts are live within 2 to 4 weeks.
D360 MemberHub · Membership Overview
247
Active Members
89%
Retention Rate
$186K
Dues Revenue
Renewals Due (30 days)34
New Members (YTD)28
Lapsed Members12
Sponsorships Collected$42,500
Membership Tiers4
Branded member portal for your district
Renewal campaigns and dues collection in one system
Connected to properties, contacts, and district reporting
Designed for downtown membership programs

What would you want to see in a demo?

How membership tiers and dues are managed
How renewal campaigns work
What the branded member portal looks like
How membership connects to properties, contacts, sponsors, and district reporting
Schedule a Demo →
What districts achieve
What downtown membership programs can do with D360 MemberHub
Membership for downtown districts is different from associations, chambers, or generic membership organizations. Your members are often property owners, sponsors, board members, tenants, and stakeholders at the same time. D360 MemberHub is designed for that complexity.
💰

Grow dues and sponsorship revenue with less manual work

Automated renewal reminders, online payment collection, tiered dues structures, and sponsorship tracking make it easier for members to pay and contribute. Renewals and pledges stop slipping through the cracks.

🌐

Give members a district-branded self-service experience

The member portal is branded for your downtown district. Members log in and feel like they are interacting with your organization, not a generic third-party tool. They renew, pay dues, update their info, and browse the directory from one place.

📈

See the health of your membership program in real time

Active members, lapsed members, upcoming renewals, dues collected, sponsorship revenue, retention rate, and new member trends on a dashboard that updates automatically. Know where your program stands at any time.

What D360 MemberHub includes
Manage your entire membership program from one place
Membership setup and renewals
👥

Manage membership tiers and dues

Create multiple membership levels with different dues amounts, benefits, and access permissions. Basic, Silver, Gold, Corporate, Nonprofit, Individual, or any structure your district uses. Dues amounts, renewal dates, and tier rules are all configurable.

📅

Run renewal campaigns automatically

Set up automated renewal reminders based on expiration date. Schedule email sequences so members receive timely, personalized notices before their membership lapses. Track who has renewed, who has not, and who needs a follow-up call.

💰

Collect dues and process payments online

Members pay dues online through a secure payment portal. Integrates with Authorize.net and other payment processors. Invoice generation, payment tracking, and receipt management handled in the platform. Auto-renewal options available.

Member experience and visibility
🌐

District-branded member portal

Members log in to a portal branded for your downtown district. They view their membership status, pay or renew dues, update contact information, browse the member directory, and access member-only resources. Embeddable on your district website so it feels like a native part of your online presence, not a separate tool.

💼

Member directory

A searchable directory of active members. Public-facing to promote member businesses or private for member-to-member networking. Enhanced listings for higher-tier members. Directory data stays current because it pulls from the same CRM.

📄

Member application forms

Web-based application forms for new members. Prospects select a tier, fill in their information, and submit. Applications flow directly into the CRM as new contact records with membership status attached. No manual data entry.

Revenue and reporting
📈

Membership dashboards and reporting

Renewals upcoming, paid vs unpaid, new members, lapsed members, retention rate, dues revenue by tier, sponsorship revenue, and contribution trends. Exportable for board packets. Updated automatically with live data.

🎯

Sponsorship and contribution tracking

Track sponsorships, donations, and contributions alongside membership. Link sponsors to events, programs, and recognition commitments. Manage pledge amounts, payment status, and fulfillment. District membership programs often bundle sponsorship with membership. MemberHub supports both.

🔗

Connected to the District360 CRM

Member records are contact records. A member who is also a property owner, board member, sponsor, and stakeholder shows all of those relationships in one view. No separate database. No duplicate data entry. Membership data flows into the same dashboards your board already uses.

The member experience
A branded portal that feels like part of your district
The member portal is styled and branded to reflect your downtown district. It can be embedded directly into your district website so members feel like they are engaging with your organization, not a generic third-party membership tool.
Members check their status, pay dues, update their information, browse the directory, and access benefits without calling your office or sending an email.
Your district's name, branding, and identity are front and center. The experience belongs to your organization.
Downtown Alliance · Member Portal
MembershipGold Level
StatusActive
Dues Paid$500
Renewal DateJan 1, 2027
Member Since2019
Directory ListingEnhanced
Sponsorship$2,500 (Paid)
Why D360 MemberHub is different
Membership for downtown districts is different. So is this product.
Downtown district membership is not like running an association or a chamber. Your members are often property owners who also pay assessments, serve on boards, sponsor events, and have multiple relationships with the district. D360 MemberHub is designed specifically for that complexity.

Membership connected to your district CRM

Members are contacts. Their properties, board seats, sponsorships, communication history, and event attendance are all visible in one record. No separate database.

Reporting tied to the rest of the organization

Dues revenue, retention rates, and membership trends flow into the same dashboards your board uses for assessments, vacancy data, and district metrics.

Built for downtown membership complexity

Members who are also property owners, sponsors, board members, and stakeholders. Tiers tied to business visibility, district engagement, and recognition. D360 MemberHub understands that.

Branded for your district

The member portal carries your district's name, branding, and identity. Members interact with your organization, not a generic membership platform.

Want to see how this would work for your district's membership program?

We can walk through branded portals, renewals, dues collection, sponsorship tracking, and reporting using examples from districts like yours.

Schedule a Demo →See How Similar Districts Use D360
"
We were managing membership renewals in a spreadsheet and sending invoices by email. Now members renew online through a portal branded for our district, dues are tracked automatically, and we can see our retention rate in real time. It has made the entire program easier to run.
Membership Director · Downtown Partnership
Getting started
From setup to first renewal campaign
Most districts are live within 2 to 4 weeks because D360 MemberHub is already designed around the membership workflows downtown organizations typically need. We handle data import, portal branding, payment setup, and training.
1

Discovery

We learn your membership structure, terminology, tiers, renewal cycle, sponsorship model, and how your district currently manages membership.

2

You share your data

Most districts provide spreadsheets or exported records for members, contacts, payment history, tiers, and related information.

3

We import and configure

We clean and import your data, configure D360 MemberHub to fit your membership structure, and set up the branded portal and payment workflows.

4

We train your team and go live

We train your team on managing members, renewals, payments, sponsorships, and reporting, then support launch.

75+
Active districts
9 yrs
Serving the industry
5.0 ★
AppExchange rating
IDA
Sponsor & Member
ISO & SOC2
Certified
Pinnacle
IDA Award
Common questions
Frequently asked questions
What is D360 MemberHub?
D360 MemberHub is the membership management product within the District360 platform. It helps downtown districts and place management organizations manage membership tiers, collect dues, run renewal campaigns, provide a branded member portal, and track sponsorships and contributions. It connects to the District360 CRM so member data ties to properties, contacts, sponsors, and district reporting.
Can the member portal be branded for our downtown district?
Yes. The member portal is branded with your district's name, logo, and visual identity. It can be embedded directly into your district website so it feels like a native part of your online presence. Members interact with your organization, not a generic third-party tool.
How is this different from Growth Zone or other membership tools?
Standalone membership tools manage dues and renewals, but they do not understand that downtown district members are often property owners, sponsors, board members, and stakeholders at the same time. D360 MemberHub connects membership to your full district CRM. A member's properties, assessments, board seats, sponsorships, event attendance, and communication history are all visible in one record. Membership data flows into the same reporting your board already uses for assessments, vacancy data, and district metrics. We have migrated multiple districts from Growth Zone and handle the data transition during implementation.
Why is D360 MemberHub a better fit for downtown district memberships?
Downtown district membership programs are tied to business visibility, district engagement, sponsorships, events, and broader stakeholder relationships. Members are often property owners who also pay assessments and serve on boards. D360 MemberHub is designed specifically for that complexity. Standalone membership tools treat membership as a standalone function. D360 MemberHub treats it as part of how your entire district operates.
Can members pay dues online?
Yes. D360 MemberHub supports online payment collection through Authorize.net and other payment processors. Members can pay through the branded portal or through a link sent in a renewal email. Auto-renewal options are available for members who prefer recurring payments.
Can we manage sponsorships and contributions alongside membership?
Yes. D360 MemberHub includes sponsorship and contribution tracking. You can link sponsors to events, programs, and recognition commitments. Track pledge amounts, payment status, and fulfillment alongside your membership data. Many districts bundle sponsorship with membership, and the platform supports both.
Can we set up multiple membership tiers?
Yes. You can create as many tiers as your district needs. Each tier has its own dues amount, benefits, renewal rules, and portal access. Common structures include Basic, Silver, Gold, Corporate, Nonprofit, and Individual tiers, but the system adapts to whatever your district uses.
How long does implementation usually take?
Most districts are live within 2 to 4 weeks. D360 MemberHub is already structured around the workflows downtown membership programs typically need. Implementation includes discovery, data import, portal branding, payment setup, and team training.
Can we import existing member data from spreadsheets or another platform?
Yes. We handle data migration for member records, payment history, tier assignments, and contact information. If you are moving from Growth Zone, a spreadsheet, or another system, we import and clean the data during implementation.
Can member businesses appear on our website or directory?
Yes. The member directory can be embedded on your district website as a public-facing directory to promote member businesses, or as a private directory behind a member login. Enhanced listings are available for higher-tier members. If you use D360 WebSuite, the directory syncs automatically from CRM data.
Can this support both public-facing and private member experiences?
Yes. You can publish a public member directory on your website while keeping the member portal behind a login. Members access their status, dues, benefits, and resources privately. The public sees a curated view of your membership. Both experiences are managed from the same system.
Does D360 MemberHub require the District360 CRM?
Yes. MemberHub is part of the District360 platform. Member records are contact records in the CRM, which means member data connects to properties, assessments, board governance, and district reporting. This is what makes it different from a standalone membership tool.

See how D360 MemberHub would work for your district's membership program

We will walk through membership tiers, dues collection, the branded member portal, renewal campaigns, sponsorship tracking, and reporting using examples from districts like yours.

Schedule a Demo →See How Similar Districts Use D360